Consumer Advice / Trading Standards Information
Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described
Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark.
The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services.
The service is available: Monday to Thursday 8.30am to 5pm.
Friday 8.30am to 4.30pm.
The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: consumeradvice@bridgend.gov.uk
Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem.
If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties.
Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the County Court.
The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights.
Consumer Direct
Consumer Direct is a telephone and online advice and information service for consumers in Great Britain, supported by the Department of Trade and Industry. Visit the website or ring the helpline - 08454 04 05 06 - for clear, practical consumer advice. The helpline is available from 0800 to 1830 Mondays to Fridays and 0900 to 1300 on Saturdays, excluding bank holidays and public holidays.